1shows Privacy Policy — Malaysian User Data Protection
This document explains how 1shows collects, uses, stores, and protects the personal information of users on our platform in Malaysia. Your privacy is our priority.
Effective: 1 January 2026. This policy applies to all registered users and visitors of the 1shows platform.
Information We Collect
In operating the 1shows platform, we collect various types of information to ensure a smooth, secure experience tailored to the needs of Malaysian users. The categories of information collected are as follows:
Account Information
During registration, we collect your full name, date of birth, phone number, email address, and the password you create. This information is required to establish and verify your account identity.
Device & Browser Information
Our platform automatically records technical information including device type, operating system, browser type and version, IP address, time zone, and screen resolution. This data is used to optimise how the platform displays on your device.
Local Payment Information
To process deposits and withdrawals in MYR, we record transaction details such as your chosen payment method (TNG eWallet, FPX, etc.), transaction amount, date and time, and processing status. We do not store full bank account numbers or payment card details — this sensitive data is handled directly by regulated third-party payment providers.
Platform Usage Data
We record in-platform activity such as games played, bets placed, session duration, pages visited, and user interface interactions. This data helps us improve service quality and detect any suspicious activity.
How We Use Your Information
All information collected by 1shows is used exclusively for legitimate purposes related to the operation of the platform. We do not sell or rent users' personal information to any third party for marketing purposes.
Your information is used to:
- Account management — creating, verifying, and managing your user account securely.
- Transaction processing — processing MYR deposits and withdrawals accurately and promptly.
- Platform security — detects and prevents fraud, multi-account abuse, game manipulation, and other prohibited activities.
- Legal compliance — fulfilling Malaysian legal obligations including anti-money laundering (AML) and know your customer (KYC) requirements.
- Service improvement — analysing usage patterns to improve platform quality and user experience.
- Service communications — sending important notifications relating to your account, transactions, and policy changes through your registered channels.
Cookies & Tracking
1shows uses cookies and similar tracking technologies to enhance your experience and collect usage data necessary for platform operations.
Types of Cookies Used
- Session cookies — keep you logged in during active sessions and ensure no session data is lost while navigating between pages.
- Preference cookies — stores your language, display, and preference settings for a smoother experience on your next visit.
- Security cookies — helping to identify unauthorised access attempts and protect user accounts.
- Analytics cookies — collect anonymised usage data for internal platform improvement purposes.
You can manage or block cookies through your browser settings. However, blocking essential cookies may affect certain platform functions, including the ability to stay logged in.
Data Storage, Security & Sharing
Storage & Retention Period
Your personal data is stored on servers protected by multi-layered security measures. Active account information is retained for the duration your account remains active and for a set period following account closure to meet legal and audit requirements. Financial transaction data is retained in accordance with Malaysian legal compliance requirements.
Data Security
1shows implements SSL encryption for all communications between your device and our servers. Sensitive data is stored in encrypted form, and access to the user database is restricted to authorised personnel only.
Third-Party Sharing
We share limited user data with third parties only in the following situations: (a) authorised payment providers for processing MYR transactions; (b) game providers supplying content within the platform; (c) relevant authorities where required by Malaysian law. All third-party data sharing is governed by strict confidentiality agreements.
User Rights & Policy Changes
Right of Access & Correction
As a registered 1shows user, you have the right to access the personal information we hold about you at any time through your account settings. If you find any information that is inaccurate or outdated, you may update it directly on the platform or contact our support team for a correction.
Right to Erasure
You may request the deletion of your account and personal data by contacting the 1shows support team. Deletion requests will be processed subject to mandatory retention requirements under Malaysian law — including financial transaction records that must be retained for a specified period for audit and legal compliance purposes.
Privacy Policy Changes
1shows reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or technology used. Registered users will be notified of material changes via email or in-platform notification before the changes take effect. Continued use of the platform after the effective date will be considered acceptance of the updated policy.
How to Contact Us
For any enquiries, concerns, or requests regarding your privacy and personal data protection on the 1shows platform, please contact us at: [email protected]. Our team will endeavour to respond within two (2) business days. For more information on the platform's terms of use, please refer to the Terms & Conditions us.
Your Data Is Safe with 1shows
We are committed to protecting the privacy of every Malaysian user. Register with confidence or log in to enjoy a safe and secure entertainment experience.