1shows Responsible Gaming — Play Smart & Safe
At 1shows, we believe the best entertainment is enjoyed in a healthy and responsible way. This page provides guidance and resources to help you stay in control while using our platform.
1shows's Commitment to Responsible Gaming
Online gaming should be a source of entertainment and fun — not stress or burden. At 1shows, we take our responsibility seriously to ensure that our platform is used in a healthy and balanced way by all our users in Malaysia.
We are fully committed to the principles of responsible gaming and strive to provide an environment where users can enjoy gaming without letting it negatively affect their daily life, finances, or personal relationships.
Responsible gaming means playing within the time and budget limits you set for yourself, understanding that game outcomes are entirely random, and knowing when it's time to take a break or seek support. 1shows is with you every step of the way.
Signs of Risky Gaming Behaviour
Recognising the early signs is a crucial first step. Take note if you or someone you know is experiencing any of the following:
- Spending more on gaming than you can afford.
- Borrowing money or selling possessions to fund gaming.
- Neglecting work, family, or social responsibilities because of gaming.
- Feeling excessive stress or anxiety when you are unable to play.
- Chasing losses by continuing to play and increasing your bets.
- Lying to loved ones about your gaming activity and how much you've spent.
- Using gaming as an escape from problems or negative emotions.
- Repeatedly feeling guilty or regretful after playing.
If you recognise yourself in any of the signs above, we encourage you to use the self-control tools available on the platform or seek professional help right away.
Setting Healthy Time & Budget Limits
One of the most effective ways to enjoy online gaming responsibly is to set clear limits before you start playing. Here's a practical guide for 1shows users:
Budget Limit
Decide on the maximum amount in MYR you are comfortable spending per day, week, or month on gaming. This should come from discretionary funds only — after all essential expenses such as bills, food, and family obligations are covered. Never use emergency savings for gaming.
Time Limit
Set specific time limits for your sessions — for example, no more than one to two hours per day. Use your smartphone alarm as a reminder so you don't lose track of time. Make short breaks between sessions a regular habit.
General Advice
- Avoid gaming when you are emotionally unstable, under stress, or consuming alcohol.
- Think of gaming as paid entertainment, not a source of income.
- Accept losses as part of the gaming experience — never chase them.
- Plan activities outside your gaming sessions to maintain a healthy life balance.
Self-Exclusion Tools on the 1shows Platform
1shows offers a range of self-control tools accessible directly from within your account, designed to help you manage your gaming activity in a more controlled way.
Deposit Limit
You can set daily, weekly, or monthly deposit limits in MYR through your account settings. Once a limit is in place, the system will automatically block any deposit that exceeds the amount you've specified. Requests to increase your deposit limit are subject to a waiting period to ensure the decision is a considered one.
Breaks & Cooling-Off Periods
If you feel you need a break from the platform, you can request a temporary time-out period. During this time, you will not be able to access any games or make deposits. This is an effective way to step back and reassess your gaming habits.
Self-Exclusion
For more serious cases, users may apply for a long-term self-exclusion. This means your account will be blocked for an extended period. During the exclusion period, 1shows will endeavour not to send you any marketing communications. Please contact our support team to initiate this process.
Underage Protection
The 1shows platform is strictly for users who are 18 years of age and above only. We take the issue of minor protection very seriously and have implemented a range of measures to prevent access by children or teenagers.
During registration, users are required to confirm they are at least 18 years of age. 1shows reserves the right to request identity verification documents at any time. Any account found to belong to an underage user will be closed immediately.
We encourage parents and guardians to take the following steps to protect their children:
- Install parental control software on devices used by children.
- Never share your 1shows account login details with anyone, including family members.
- Always log out of your account when you're done using the platform on a shared device.
- Educate your children about the dangers of underage gambling and the importance of age restrictions.
Life Balance & Seeking Professional Help
Online gaming should be a small part of a balanced life — not the main focus. We encourage all 1shows users to maintain a healthy balance between entertainment and everyday responsibilities such as work, family, health, and social relationships.
Make time for other activities you enjoy outside the platform — sports, hobbies, and time with family and friends. If gaming starts eating into time that should go to other important areas of your life, that's a sign it's time to reassess your playing habits.
Don't Hesitate to Seek Help
If you or someone you know is struggling with a gambling problem, seeking professional help is a brave and important step. A range of support resources is available in Malaysia, including medical counsellors and mental health support services accessible through government hospitals or private clinics.
The 1shows support team is also available to help you activate self-control tools, process self-exclusion requests, or provide information on available support resources. Reach us by email at: [email protected]. For more information about the platform, please visit the FAQ us.
Play Responsibly, Enjoy Every Moment
The best gaming experience is one enjoyed within healthy limits. If you're ready to play smart, log in to your 1shows account or check our FAQ page for more information.